Question 1

How far in advance should I book my appointment?

Accepted Answer

We recommend booking at least 1-2 weeks in advance, especially for weekends and premium services. For special occasions like bridal appointments or events, we suggest booking 3-4 weeks ahead to ensure availability with your preferred artist.

Question 2

Can I request a specific nail artist?

Accepted Answer

Absolutely! You can request a specific artist when booking your appointment. Each of our artists has their own specialties and style, and we encourage you to find the artist that best matches your preferences. Artist-specific bookings may require additional advance notice.

Question 3

What is your cancellation policy?

Accepted Answer

We require at least 24-hour notice for cancellations or rescheduling to avoid a 50% service charge. Same-day cancellations or no-shows will be charged the full service amount. We understand emergencies happen, so please call us to discuss your situation.

Question 4

Do you accept walk-ins?

Accepted Answer

While we welcome walk-ins when possible, appointments are strongly recommended to guarantee service and your preferred time slot. Walk-in availability depends on our daily schedule and may involve a wait time, especially during peak hours and weekends.

Question 5

What's included in your luxury manicure?

Accepted Answer

Our luxury manicure includes nail shaping and filing, cuticle care and conditioning, hand exfoliation, extended hand and arm massage, paraffin treatment, premium polish application, and a complimentary beverage. The service takes approximately 60 minutes.

Question 6

How long do gel manicures last?

Accepted Answer

Our gel manicures typically last 2-3 weeks with proper care. The longevity depends on your lifestyle, nail growth rate, and how well you follow our aftercare instructions. We use premium gel systems for maximum durability and shine.

Question 7

Do you offer nail art and custom designs?

Accepted Answer

Yes! We specialize in custom nail art ranging from simple accent nails ($15) to complex artistic designs ($85+). Our artists can create custom designs based on your ideas, seasonal themes, special occasions, or trending styles. Prices vary based on complexity and time required.

Question 8

What types of nail extensions do you offer?

Accepted Answer

We offer acrylic extensions ($75), gel extensions ($95), and dip powder extensions ($85). Each type has unique benefits - gel extensions look most natural, acrylics are most durable, and dip powder offers the best of both worlds. Our artists will help you choose the best option for your lifestyle.

Question 9

Can I bring my own nail polish?

Accepted Answer

While we have an extensive collection of premium polishes, you're welcome to bring your own polish. Please note that we cannot guarantee the same durability or finish quality with outside products, and our service warranty applies only to our professional-grade products.

Question 10

What are your hygiene and safety standards?

Accepted Answer

We maintain the highest hygiene standards with hospital-grade sterilization, single-use files and buffers, fresh liners for every pedicure, and comprehensive sanitation between clients. All tools are sterilized in autoclaves, and we follow strict state board regulations and guidelines.

Frequently Asked Questions

Still Have Questions?

Frequently Asked Questions

How far in advance should I book my appointment?

Can I request a specific nail artist?

What is your cancellation policy?

Do you accept walk-ins?

What's included in your luxury manicure?

How long do gel manicures last?

Do you offer nail art and custom designs?

What types of nail extensions do you offer?

Can I bring my own nail polish?

What are your hygiene and safety standards?

Do you have an age policy for services?

What should I do to prepare for my appointment?

Can I eat or drink during my service?

What forms of payment do you accept?

Do you offer package deals or memberships?

What is your tipping policy?

Do you sell gift certificates?

How long do different services take?

Do you have parking available?

What if I have an allergic reaction or sensitive skin?

Still Have Questions?